Need help with Easy Social Share Buttons for WordPress? We've got you covered.
Outstanding lifetime support for Easy Social Share Buttons for WordPress. Our awesome support team is ready to answer all the questions you have.
Get support directly from the Easy Social Share Buttons team. No chatbots, no AI, just a one-to-one ticketing support.
We are happy to assist with any questions related to Easy Social Share Buttons for WordPress. Our goal is to help you get the most out of the plugin.
Monday through Friday, you can typically expect a response within 72 hours or less. Standard support is not available on weekends, but premium support is offered 7 days a week. Support tickets are addressed in the order they are received, with the oldest tickets prioritized. Tickets received on Friday are usually handled the following week.
Feature
Standard Support
Premium Support
Support period
Lifetime
6 months
Answering questions about the plugin functions, providing instructions on features usage, etc., via our ticketing system.
Response time
Within 72 hours
Within 24 hours
Priority response
Configure features and functions of the client installation using a temporary WP admin access*
Creating style changes of the plugin functions using CSS code**
Response on support tickets during weekends and official holidays***
* The client should be able to provide temporary WP admin access to the support team. This does not include remote access via software like TeamViewer, AnyDesk, etc.
** Style changes are limited to the existing functionality of the plugin and do not include modifications to the plugin's code, except those that can be made using CSS. Some adjustments may require the client to provide temporary WP admin access.
*** Responses on the weekends and holidays are provided for premium support users only. Occasionally, in a period of high ticket activity premium support users during weekends or holidays may experience a delay more than 24 hours. That is because our support team is limited during that time. But they will always receive a priority response.
Frequently Asked Questions
If your question about support is not listed here, please contact us.
Will I receive a lifetime support for the plugin?
Yes, all plugin licenses include a lifetime standard support. Support is provided only using our official ticketing system.
What is premium support?
The premium support extension offers a faster response, assistance with the plugin settings setup, and general style modifications when needed. Each purchase of the plugin comes with a complimentary 6 months premium support. A premium support extension can be purchased at any time using your Envato account.
Will I continue to receive support after my premium support is expired?
Yes, you will. Each license of the plugin comes with a lifetime standard support. Once your premium support expires, you will continue to receive support directly from us.
I receive the plugin bundled in a WordPress theme. Will I receive support from you?
Unfortunately no. Only direct plugin license owners will receive a support from the Easy Social Share Buttons for WordPress. If you wish to receive support, you need to purchase your own license.
What is included in the support?
Here are some common things we would love to help you out with:
- Explaining how to use certain features in Easy Social Share Buttons for WordPress.
- Pointing you in the right direction so you can make the most of Easy Social Share Buttons for WordPress for a certain design or development task.
- Accepting reports of bugs or other errors and providing workarounds when possible.
What's not included in the support?
- Item support does not include services to modify or extend the item beyond the original features and functionality. This can be done if possible as an additional paid job.
- Issues about your web hosting or server environment.
- We do not support anything related to translating Easy Social Share Buttons for WordPress.
- Support for websites with adult content (unless you can provide a version where it is not visible).
- Debugging or modifying custom code not made by us. If you’ve written or used some custom code and it’s not working, we can’t debug your code for you.
- Compatibility Issues – Easy Social Share Buttons for WordPress works well with most well-coded plugins, but plugin conflicts happen occasionally. We’re happy to relay reports of plugin conflicts and attempt to create a workaround, but we often can’t offer immediate solutions.
Unleash the full power of social media on your WordPress website today!
Switch now to Easy Social Share Buttons - the only WordPress plugin built to solve all your social needs. Instantly enable features to grow shares, followers, or subscribers and get more traffic and conversions on your website. Simple and affordable pricing without monthly or annual fees. Pay once and get lifetime usage and updates. Join 600,000+ smart website owners who use Easy Social Share Buttons for WordPress to get more shares, likes, followers, and subscribers.
Ultimate Performance
We know that everybody care about performance. It’s important to improve your SEO and increase your traffic. It’s why we take care about performance in our plugin and we are happy to be a part of the official “Performance Approved by WP Rocket” one of the most famous WordPress caching plugin.
Top Features
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