All of our technical support is forum-based. Premium users can get support in the premium support forums. You won’t receive premium support for Easy Social Share Buttons for WordPress anywhere else (mail, chat, comments, etc.). The plugin license is lifetime, but the support period depends on the purchase you have made. You can extend the premium support if expired at any time in your Envato account.
If your premium support is expired you will still have access to the support system and ask questions and get helped. But you will have an expired badge and be served with lower priority and without the premium support benefits.
To be able to receive technical support you need:
- Register an account at https://support.creoworx.com
- Verify your account and verify your plugin purchase code to access the board https://support.creoworx.com/forums/forum/wordpress-plugins/easy-social-share-buttons/
- Start a new topic and describe the problem you have
The premium customer support is available only for direct plugin customers. If you receive the plugin bundled in a WordPress theme you don’t have access to the premium support unless you purchase a license.